FAQ

Lassime offers worldwide delivery using secure shipping companies. Please select your country as the delivery destination at checkout.

Your products will be delivered through high-quality courier services. Once we have dispatched your package, you will receive an automatic email with a track trace number, allowing you to easily monitor the location of your package.

We accept Visa, MasterCard, American Express, MobilePay, Klarna, Viabill, and PayPal. Additionally, we offer various local payment methods in many countries.

There are many reasons why payment errors may occur, and several steps you can take to resolve potential issues. Please review your personal information and credit card details to ensure everything is entered correctly. You may also try another credit card or payment method, such as Klarna, Viabill, or PayPal.

If the issues persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. If you have any other issues or questions, please contact us directly.

Our current stock is displayed on our website. If your desired size is not available for a product, it means that size is sold out. When more sizes become available, they will be immediately displayed online and can be purchased.

All Lassime products are covered by a two-year warranty.

If you have any questions or comments about our products or service, please do not hesitate to contact us directly. You will receive a response within one business day.

Simply click on “Size Guide” on each product page. We have provided the actual measurements of each product so you can compare with your furry friend’s size.